Take the IVOR Tour Representative test.

Are you suited for a job in travel as a tour manager, guide or on-site host? Find out in the IVOR Tour Representative Test!

1. A guest has lost his suitcase on arrival at Barcelona. Who is responsible? The travel agent where he booked the flight. The airline he flew with.

2. On arrival at the hotel, the room turns out to be overbooked. Who is responsible? The hotelier. The tour operator where the guest booked their trip.

3. Upon departure at Schiphol Airport, a guest's passport turns out to be expired. As a result, he misses his flight. Who is responsible? The guest The airline company

4. During a guided group tour, the coach breaks down, causing an excursion from the programme to be missed. Who is responsible? The bus company The tour operator

5. You have booked for a single room. You are assigned to someone else's room due to circumstances. Who is responsible? The hotelier The tour operator

6. What does ‘No show’ mean? Someone who fails to show up. Someone who signed out for the trip.

7. What does ‘reconfirmation of a flight’ mean? The flight is reconfirmed. The flight is rescheduled to a new departure time.

8. What does ‘Handling agent’ mean? A representative of the airline handling the flight. Someone who handles all kinds of issues at the hotel.

9. When does the ‘Calamity Fund’ reimburse expenses? In case of force majeure, guests can get a refund for part or all of the trip expenses. When a disaster happens in the Netherlands, those affected receive compensation from the fund.

10. A guest is late for the coach again after several warnings. What do you do? You wait. Out together, home together. You leave. Group interest comes before individual interest.